Hospital CRM & WhatsApp Chatbot for Patient Engagement
A single CRM and chatbot layer that connects your OPD, IPD, labs, and pharmacy — built for hospitals in India that want fewer missed appointments, better patient communication, and clear daily dashboards.
Why hospitals need a dedicated CRM in India
Excel sheets, paper files, and disconnected HMS systems make it hard to track every enquiry, follow-up, and referral. A hospital CRM gives you a single view of patients and referrers, with workflows tuned to Indian OPD, IPD, and day-care patterns.
- Central patient timeline — enquiries, registrations, visits, billing, and reports in one CRM.
- Referral and corporate accounts — track doctors, TPAs, and corporate clients with clear attribution.
- Local language support — English, Hindi, and Marathi for staff and patients.
Hospital CRM + WhatsApp chatbot, working together
- Automated WhatsApp reminders for OPD and follow-up visits.
- Discharge and lab report notifications with secure links.
- Simple chatbot flows for FAQs, directions, timings, and basic triage.
- Ticketing for missed calls and website chats into the CRM.
Sigmoid AI integrates with existing HMS/EMR where possible, so your data stays consistent while your team gets a modern CRM and chatbot layer on top.
Key CRM workflows for Indian hospitals
OPD & IPD pipeline
- Lead capture from calls, WhatsApp, and website.
- OPD booking, follow-ups, and conversion tracking.
- IPD admissions and procedure pipeline views.
Patient engagement CRM
- Pre- and post-surgery education campaigns.
- Follow-up reminders for chronic patients.
- Feedback collection and NPS tracking.
Doctor & referrer CRM
- Profiles for consultants and referring doctors.
- Visit history and referral performance dashboards.
- Targeted communication to key partners.
Management reporting
- Daily OPD, IPD, and revenue snapshots.
- Campaign performance by channel.
- Branch-wise performance for hospital groups.
See how a hospital CRM and chatbot can work for your team
Share your bed strength, specialities, and current systems. We will walk you through a tailored demo of Sigmoid AI's hospital CRM for your hospital or clinic in India.